Refund policy
Last updated: June 11, 2026
This Refund and Return Policy applies to all purchases made on injooy.com, operated by Injooy under IWASAKI COMMERCIAL, LLC, a company registered in Wyoming, United States (EIN: 38-4389552).
This policy complies with applicable consumer protection regulations, including U.S. FTC rules, the EU Consumer Rights Directive (2011/83/EU), and the UK Consumer Contracts Regulations 2013.
1. 30-Day Return and Refund Guarantee
If you are not satisfied with your purchase, you may request a full refund within 30 days of delivery.
No return shipping is required. You may keep the item. No restocking, handling, or processing fees are charged on any refund.
To request a refund, contact us at help@injooy.com with your order number.
2. Right of Withdrawal (EU and UK Customers)
Consumers in the European Union and the United Kingdom have the legal right to withdraw from a purchase within 14 days of receiving the order, without giving any reason. Our 30-day guarantee exceeds this legal minimum. To exercise this right, contact help@injooy.com. No return shipment is required.
3. Exchanges
If you received an incorrect size, color, or model, we will ship a replacement at no additional cost. Contact us within 30 days of delivery with your order number and a photo of the item received.
4. Defective or Damaged Products
If an item arrives defective or damaged, we will provide a free replacement or a full refund. Photo or video evidence may be requested for verification purposes only.
5. Digital Goods and Subscriptions
We sell physical products only. We do not sell digital goods, downloadable content, or subscription services. No recurring charges are applied to your payment method.
6. Non-Refundable Situations
A refund may be denied only if:
- the request is made more than 30 days after confirmed delivery;
- the product was not purchased through injooy.com;
- there is documented evidence of policy abuse or fraudulent claims.
7. Order Cancellation
Orders may be canceled within 12 hours of purchase for a full refund. Once an order has been processed or shipped, cancellation is no longer possible; however, the 30-day refund guarantee remains available after delivery.
8. Refund Procedure
To request a refund:
- Email help@injooy.com with the subject line "Refund Request".
- Include your order number, full name, and a brief description of the issue.
- Our team will respond within 24 to 48 hours.
- Once approved, the refund is issued to your original payment method.
9. Refund Method and Processing Time
Refunds are issued to the original payment method (credit or debit card, PayPal, Apple Pay, Google Pay, or Shopify Payments). Internal processing takes up to 7 business days. Your bank or card issuer may require an additional 5 to 15 business days to post the refund.
10. Lost Packages
If a package is confirmed lost by the carrier, we will issue a full replacement or a full refund, at your choice.
11. Late or Missing Refunds
If you have not received an approved refund after 15 business days, first check your bank account, then contact your card issuer or bank, as posting times vary. If the refund still does not appear, contact us at help@injooy.com and we will trace the transaction with our payment processor.
12. Incorrect Address
We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us, we will offer reshipment (shipping cost may apply) or a refund of the product price.
13. Customs and Import Fees
Import taxes, customs duties, and clearance fees are charged by local authorities, not by Injooy, and are non-refundable by us.
14. Fraud Prevention
We reserve the right to deny refunds in documented cases of policy abuse, repeated refund claims, or fraudulent chargebacks.
15. Contact
Email: help@injooy.com
Response time: 24 to 48 hours, Monday to Friday, 9:00 a.m. to 6:00 p.m. (EST)
IWASAKI COMMERCIAL, LLC
7345 W Sand Lake Rd, Ste 210, Office 9860
Orlando, FL 32819, United States