Refund policy

REFUND POLICY — INJOOY

Last Updated: April 14, 2026

1. Overview

This Global Refund Policy applies to all purchases made on the website operated by Injooy, an international e-commerce brand.

Injooy operates under a legally registered U.S. entity:

IWASAKI COMMERCIAL, LLC
Registered in Wyoming, United States
EIN: 38-4389552

Our goal is to ensure a safe, transparent, and fair shopping experience while complying with international consumer protection regulations.

This policy is standardized across all Injooy operations worldwide.

2. 30-Day Satisfaction Guarantee

We stand behind every product we sell. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of delivery.

  • No return shipping required. You do not need to send the product back.
  • You may keep the item or gift it.
  • No questions asked.

To request a refund, contact us at help@injooy.com with your order number.

3. Defective or Damaged Products

If an item arrives defective or damaged, Injooy will offer a replacement or a full refund at no additional cost. Photo or video evidence may be requested for verification.

4. Non-Refundable Situations

Refunds may be denied if:

  • the request is made more than 30 days after delivery
  • the product was not purchased through our official website
  • there is evidence of policy abuse or fraudulent claims

5. Order Cancellation

Orders may be canceled within 12 hours of purchase for a full refund. Once processed or shipped, cancellation is no longer possible. You may still request a refund under our 30-Day Satisfaction Guarantee after delivery.

6. Returns Process

To request a refund or replacement, email help@injooy.com with your order number, full name, and a brief description.

Our team will process your request within 24–48 hours.

7. Refund Method and Processing Time

Refunds are issued to the original payment method (Credit/Debit Card, PayPal, Apple Pay, Google Pay, or Shopify Payments).

Processing time: Up to 7 business days (internal) + 5-15 business days (financial institution).

8. Lost Packages

If a package is confirmed lost by the carrier, we will issue a full replacement or a full refund.

9. Incorrect Address

Injooy is not responsible for incorrect addresses provided by the customer or failed delivery attempts. Reshipment may be offered at the customer's expense.

10. Customs and Import Fees

Customers are responsible for import taxes, customs duties, and clearance fees. These are non-refundable.

11. Fraud Prevention

Injooy reserves the right to deny refunds in cases of policy abuse, repeated refund claims, or fraudulent chargebacks.

12. Contact

help@injooy.com