SHIPPING POLICY — INJOOY

Last Updated: April 14, 2026

1. Overview

This Global Shipping Policy applies to all orders placed on the website operated by Injooy, an international e-commerce brand.

Injooy operates under:
IWASAKI COMMERCIAL, LLC
Registered in Wyoming, United States

We ship worldwide and work with global logistics partners to ensure safe and efficient delivery.

2. Free Worldwide Shipping

All orders ship free, worldwide. There is no minimum purchase required. Tracking is included with every order.

3. Processing Times

• Processing time: 1–3 business days
• Orders are processed Monday–Friday
• Orders placed on weekends or holidays are processed the next business day
• During peak periods (e.g., holidays, high-demand campaigns), processing times may be extended.

4. Estimated Shipping Times

Delivery times vary depending on the destination:

• United States: 5–12 business days
• Canada: 7–15 business days
• Europe (EU/UK): 7–15 business days
• Middle East: 6–14 business days
• Asia: 7–20 business days
• Australia & Oceania: 8–20 business days
• Latin America: 10–25 business days
• Brazil: 12–25 business days

These are estimated timeframes and may vary due to external factors.

5. Tracking Information

• All orders include tracking
• Tracking is sent via email once shipped
• Tracking updates may take up to 48 hours

If tracking is not received within 5 business days, contact: 📧 help@injooy.com

6. Shipping Availability

We ship to most countries worldwide. Orders may be canceled and refunded if shipping is not possible due to:

• trade restrictions
• carrier limitations
• local regulations

7. Customs, Duties & Taxes

Customers may be responsible for:

• import taxes
• customs duties
• VAT and clearance fees

These costs are not included in the checkout price and are non-refundable. Refusal to pay customs fees does not qualify for a refund.

8. Incorrect Address

Customers must provide accurate shipping details. We are not responsible for:

• incorrect or incomplete addresses
• failed delivery due to absence
• packages returned to sender

Reshipping may be offered at the customer's expense.

9. Failed Deliveries

If delivery fails:

• the carrier may attempt redelivery
• the package may be held at a local facility
• after the holding period, it may be returned

Injooy is not liable for delivery issues caused by carriers or customs authorities.

10. Contact

For any shipping-related questions:
📧 help@injooy.com