Shipping policy

Last updated: June 11, 2026

This Shipping Policy applies to all orders placed on injooy.com, operated by Injooy under IWASAKI COMMERCIAL, LLC, registered in Wyoming, United States (EIN: 38-4389552). We ship worldwide through established logistics partners.

1. Shipping Costs

All orders ship free of charge, worldwide. There is no minimum purchase requirement and no additional shipping fee is added at checkout. The price displayed on the product page is the price you pay, plus any applicable taxes shown at checkout. Tracking is included with every order.

2. Order Processing

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed before 5:00 p.m. (EST) begin processing the same business day. Orders are processed Monday to Friday; orders placed on weekends or holidays are processed the next business day. During peak periods, processing may require up to 2 additional business days.

3. Estimated Delivery Times

Delivery times below begin after processing is complete:

  • United States: 5 to 12 business days
  • Canada: 7 to 15 business days
  • Europe (EU and UK): 7 to 15 business days
  • Middle East: 6 to 14 business days
  • Asia: 7 to 20 business days
  • Australia and Oceania: 8 to 20 business days
  • Latin America: 10 to 25 business days
  • Brazil: 12 to 25 business days

Total delivery time equals processing time plus the shipping time above. These timeframes are estimates and may vary due to customs processing, carrier delays, or other external factors.

4. Tracking

A tracking number is sent by email once your order ships. Tracking updates may take up to 48 hours to appear in the carrier's system. Orders can also be tracked on the Track Your Order page of our website. If you have not received tracking information within 5 business days of purchase, contact help@injooy.com.

5. Shipping Availability

We ship to most countries worldwide. In rare cases, an order may be canceled and fully refunded if shipping is not possible due to trade restrictions, carrier limitations, or local regulations. You will be notified promptly if this affects your order.

6. Customs, Duties, and Taxes

Depending on your country, you may be responsible for import taxes, customs duties, VAT, or clearance fees. These charges are imposed by local authorities, are not included in the checkout price, and are non-refundable by Injooy. Refusal to pay customs fees does not qualify the order for a refund of costs incurred.

7. Incorrect Address

Please verify your shipping details at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses. If a package is returned to sender due to an address error, reshipment may be offered at the customer's expense.

8. Failed Deliveries

If a delivery attempt fails, the carrier may attempt redelivery or hold the package at a local facility for pickup. After the holding period, the package may be returned to sender. Contact us if you experience a delivery issue and we will work with the carrier to resolve it.

9. Lost or Delayed Packages

If tracking has not updated for more than 10 business days, contact us. If a package is confirmed lost by the carrier, we will send a free replacement or issue a full refund, at your choice, in accordance with our Refund Policy.

10. Contact

Email: help@injooy.com
Support hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (EST)
Response time: 24 to 48 hours